DATE POSTED: 28th November 2018
A very happy Christmas to all - and a peaceful New Year to all shareholders, new and old! Here are our Christmas delivery guarantees and opening hours this Christmas.
Gift Pack Delivery DatesUntil December 20th - Gift Packs will be fulfilled through our standard service which aims to get your Gift Pack to you within 2 working days of ordering. However, as we near Christmas the following postal services apply:
Up to 10-30am Thursday 20th December - This is the last date of posting recommended by Royal Mail for First Class delivery before Christmas. If you buy before 10-30am on the 20th, your Gift Pack will arrive before Christmas, being sent First Class with the delivery cost included in the normal pack costs.
10-31am Thursday 20th December to 10-30am Friday 21st December - choose 'Next Day Delivery' when you order your pack, and we will send it by guaranteed next day special delivery to arrive Saturday 22nd or Monday 24th. There is an extra £10.00 postage cost for this service and your Gift Pack will require a signature when it is delivered.
All Gift and Welcome Packs bought between 10-31am Friday 21st December and 1st January, regardless of postage paid, will be given access to the Racehorse Manager system, but packs will be despatched 1st Class on our return to full time operation on January 2nd 2019.
TOO LATE TO GET THE PACK BY POST?
If you are buying after 10-30am on December 21st, then we can send you a Digital Gift Letter which you can print out and give to your recipient. Obviously it's not as great as the pack itself, but it will still serve to get them into their account or be able to use their gift voucher. Their physical pack will arrive in the New Year. Simply email us after you order and we'll send the personalised PDF to you.
Helpdesk Opening Hours
The Ownaracehorse Helpdesk will be open for the coverage of racing and allocation of Owners badges right through the festive period, however non-essential communications will cease from 11-00am on Friday, December 21st until we return to work on Wednesday 2nd January 2019.