Ownaracehorse Christmas Delivery and Opening Hours

Our postal packs can be bought right up to December 23rd for Christmas delivery

Malton in the Snow on 28th Feb 2018 Above: Christmas Night leads out through the snow on the way to the AW gallop

DATE POSTED: 23rd November 2020
UPDATED: 17th December 2020

IMPORTANT: From Dec 17th I'm afraid we can no longer guarantee Postal Gift Packs will arrive in time for Christmas. We will still process all Gift orders as normal but the Royal Mail are reporting severe delays. We strongly recommend customers choose 'ePack' delivery of their Gift Packs to ensure the pack arrives in time for Christmas. If you purchase a postal pack and it doesn't arrive by December 23rd, then contact us and we will send out a free ePack to you on the 23rd or 24th December. However Special (Next Day) Delivery is available at £10 extra.

Royal Mail are no longer guaranteeing STANDARD delivery times. We recommend choosing Special (Next Day) Delivery during checkout for Postal Packs bought between Dec 17th and 23rd. Please note that the schedules below (that should be guaranteed by the Royal Mail) are now subject to the statement above. Please accept our apologies.

Gift Pack Delivery Dates

Until December 21st - Postal Gift Packs will be fulfilled through our standard service which will get your Gift Pack to you within 4 working days of ordering (usually quicker). However, as we near Christmas the following postal services apply (remember we offer an Electronic Pack which can be emailed all the way up to Christmas Eve):

Up to 10-30am Monday 21st December - This is the last date of posting recommended by Royal Mail for First Class delivery before Christmas. If you buy before 10-30am on the 21st, your Gift Pack should arrive before Christmas, being sent First Class.

10-31am Monday 21st December to 9-00am Wednesday 23rd December - choose 'Next Day Delivery' when you order your pack, and we will send it by guaranteed next day special delivery. There is an extra £10.00 postage cost for this service and your Postal Gift Pack will require a signature when it is delivered.

All Gift and Welcome Packs bought between 10-31am Monday 21st December and 1st January, with standard postage, will be given access to the Racehorse Manager system, but packs will be despatched 1st Class on our return to full time operation on January 4th 2021.

TOO LATE TO GET THE PACK BY POST?
If you are buying late, then we recommend an Electronic Gift Pack which we will email to you and can be printed and given to your recipient. Simply choose the Electronic Pack version when you order. E-Pack orders are accepted up to 11-00am on Thursday 24th December.

Helpdesk Opening Hours

The Ownaracehorse Helpdesk will be open for the coverage of racing and allocation of Owners badges right through the festive period, however non-essential communications will cease from 11-00am on Wednesday, December 23rd until we return to work on Monday 4th January 2021.