Ownaracehorse Christmas Delivery and Opening Hours

Our postal packs can be bought right up to December 23rd for Christmas delivery

Malton in the Snow on 28th Feb 2018 Above: Christmas Night leads out through the snow on the way to the AW gallop

DATE POSTED: 4th November 2021
LAST UPDATED: 21st DECEMBER 2021

CHRISTMAS GIFT PACK UPDATE

Thinking of buying a Gift Pack? You will now need to choose 'Next Day Delivery' to receive your gift in time for Christmas. If you are buying today (21st) or Wednesday (22nd) then make sure you opt for the extra delivery charge. Your pack will be sent 'Next Day Signed For'. If there is no one at your address to sign, the package may return to the local sorting office and require pick-up.

Gift Pack Delivery Dates (Postal Packs only)

Until December 21st - Postal Gift Packs will be fulfilled through our standard service which will get your Gift Pack to you first class within 4 working days of ordering (usually quicker). However, as we near Christmas the following postal services apply (remember we offer an Electronic Pack which can be emailed all the way up to 11-00am on Christmas Eve):

Up to 10-30am Tuesday 21st December - This is the last date of posting recommended by Royal Mail for First Class delivery before Christmas. If you buy before 10-30am on the 21st, your Gift Pack should arrive before Christmas, being sent First Class.

10-31am Tuesdsay 21st December to 9-00am Thursday 23rd December - choose 'Next Day Delivery' when you order your pack, and we will send it by guaranteed next day special delivery. There is an extra £12.00 postage cost for this service and your Postal Gift Pack will require a signature when it is delivered or it will end up at the local delivery office and need to be picked up.

All Gift and Welcome Packs bought without the next day delivery option between Thursday 23rd December and 1st January, with standard postage, will be given access to the Racehorse Manager system and packs will be despatched 1st Class on our return to full time operation on January 3rd 2022.

Electronic Gift Packs

If you are buying late, or prefer to print your own Gift Pack, then we recommend an Electronic Gift Pack which we will email to you within 12 hours of purchase (and usually a lot quicker). The pack contains a PDF document that can be printed on A4 paper and given to your recipient. Simply choose the Electronic Pack version when you order at a cost of only £1.50 extra. Christmas E-Pack orders are accepted up to 11-00am on Friday 24th December.

Helpdesk Opening Hours

The Ownaracehorse Helpdesk will be open for the coverage of racing and allocation of Owners badges right through the festive period, however non-essential communications will cease from 11-00am on Thursday, December 23rd until we return to work on Monday 3rd January 2022.